ResvPro Terms of Service

Effective date: August 30, 2026
Last updated: August 30, 2026

These Terms of Service (the "Terms") are a binding agreement between ResvPro LLC, a Florida limited liability company ("ResvPro," "we," "us," or "our"), and the person or entity that accesses our website or uses our services ("you," "Customer"). By visiting resvpro.com, creating an account, starting a trial, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you accept these Terms on behalf of a company, you represent that you have authority to bind it.

Section 16 contains a binding arbitration provision and a class-action waiver that affect your legal rights. Please read it.

1. Definitions

• "Services" — the ResvPro platform, including the AI receptionist, booking assistant, waiver and compliance workflows, customer records, messaging, reviews, dashboards, APIs, integrations, and any related software, documentation, and support.
• "Site" — resvpro.com and any other website or landing page we operate.
• "Order" — the plan, subscription, quote, or order form under which you purchase the Services, including any trial or pilot terms.
• "Operator Data" — data you or your End Customers submit to, or that we collect through, the Services on your behalf, including bookings, customer records, waiver records, call recordings and transcripts, and message content.
• "End Customer" — a guest, rider, passenger, renter, or other customer of your business.
• "Third-Party Platform" — any service you connect to ResvPro, including your booking system, waiver and e-signature tools, calendars, payment processors, and automation tools.

2. The Services, and what they are not

ResvPro is an operations and communications layer that sits on top of the systems you already run. Unless your Order says otherwise:

• Your Third-Party Platform remains the system of record for bookings and payments.
• ResvPro is not a merchant of record, is not a payment processor, and does not take custody of End Customer funds. We do not collect, transmit, or store full payment card numbers.
• ResvPro is not a travel agent, tour operator, insurer, or law firm, and does not assume any of your operational, safety, licensing, or regulatory duties.
• ResvPro does not guarantee any level of bookings, revenue, conversion, or answer rate.
• ResvPro is not an emergency service and not a replacement for any telephone line. The Services do not support emergency calls and cannot connect a caller to 911, the U.S. Coast Guard, law enforcement, or medical services. You are responsible for maintaining a monitored, human-answered path for emergencies and for ensuring that any emergency contact number you publish does not route through the AI receptionist.

3. Accounts and eligibility

You must be at least 18 and able to form a binding contract. You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping credentials confidential — notify us at support@resvpro.com immediately if you suspect unauthorized access. You are responsible for the acts and omissions of your users, staff, and contractors as if they were your own.

4. Trials, pilots, and early access

We may offer free trials, pilots, or early-access features. Unless the Order says otherwise:

• Trials run for the period stated at sign-up and convert to a paid subscription only if you provide payment details and do not cancel before the trial ends.
• Trial, pilot, beta, and early-access features are provided as is, with no warranty and no service commitment, may change or be withdrawn at any time, and may have limits on volume, users, or features.
• We may terminate a trial or pilot at any time.

5. Fees, billing, and renewal

• Fees. You pay the fees in your Order. Fees are stated in U.S. dollars and exclude taxes, which you are responsible for (other than taxes on our net income).
• Billing. Subscriptions bill in advance for each term. Usage-based charges (for example telephony minutes or message volume) bill in arrears.
• Auto-renewal. Subscriptions renew automatically for successive terms of the same length unless you cancel before the end of the current term. Cancel from your account settings or by emailing support@resvpro.com.
• Price changes. We may change prices effective at your next renewal with at least 30 days' notice.
• Non-payment. Undisputed amounts more than 10 days late may accrue interest at 1.5% per month (or the maximum permitted by law) and may lead to suspension after notice.
• Refunds. Fees are non-refundable except where required by law or expressly stated in your Order. Cancelling stops future renewals; it does not refund the current term.

6. Your responsibilities

You will:

1. use the Services in compliance with all laws applicable to your business, including telecommunications, consumer protection, advertising, accessibility, safety, and privacy laws;
2. maintain the licenses, permits, certifications, and insurance your operation requires;
3. obtain and maintain all consents required to contact your End Customers and to record calls, and honor opt-outs promptly;
4. configure your policies accurately in the Services — cancellation, refund, reschedule, no-show, weather, age, safety, waiver, and eligibility rules — and keep them current;
5. review AI-generated communications and decisions where your business or legal exposure warrants it; and
6. provide accurate business information for carrier and platform registrations, including your exact legal name, EIN, and physical business address.

7. Acceptable use

You will not, and will not allow anyone to:

• send unlawful, unsolicited, deceptive, or harassing communications, or messages to anyone who has not consented or who has opted out;
• send messages in prohibited or restricted categories under carrier rules, including high-risk financial offers, illegal substances (including cannabis), gambling where prohibited, hate speech, or sexually explicit content;
• use the Services to make claims, promises, or policy exceptions you are not prepared to honor;
• misrepresent the AI as a human where disclosure is required, or disable required disclosures;
• reverse engineer, decompile, scrape, or copy the Services, or use them to build a competing product;
• resell, sublicense, or provide the Services to third parties except as your Order permits;
• upload malware, attempt to breach security, probe or load-test our systems without written permission, or interfere with other customers' use;
• exceed documented rate limits or evade usage restrictions; or
• configure the Services to solicit, collect, or store protected health information, or use the Services in any workflow requiring HIPAA-compliant handling — the Services are not HIPAA compliant and ResvPro is not a business associate; where an End Customer volunteers health information during a call, you are responsible for whether it is retained and for the legal basis for retaining it; or
• infringe anyone's intellectual property or privacy rights.

We may suspend the Services immediately, without notice, to stop an ongoing violation, a security threat, a carrier or regulatory demand, or a risk of harm to others. We will restore service once resolved.

8. Messaging, calling, and telephony terms

These terms apply to every voice and messaging use of the Services.

Program. ResvPro sends transactional and, where separately consented, promotional messages on behalf of participating businesses — booking confirmations, reminders, schedule and weather updates, waiver and check-in links, service replies, and account notices. Message frequency varies and is typically recurring. Message and data rates may apply. Reply STOP to opt out, HELP for help, or contact support@resvpro.com. Carriers are not liable for delayed or undelivered messages.

Consent. You are the sender for legal purposes. You must obtain prior express consent (and prior express written consent where required) before any message is sent, keep records of that consent, and never make consent a condition of purchase. Consent records must be produced to us on request.

Registration. U.S. messaging requires brand and campaign registration (A2P 10DLC) or toll-free verification. You will supply accurate registration information and will not send traffic through unregistered or misregistered numbers, share numbers across businesses, or attempt to evade carrier filtering ("snowshoeing").

Call recording. Where recording is enabled, all parties must be notified at the start of the call. Florida and several other states require the consent of all parties (Fla. Stat. § 934.03). You are responsible for enabling recording lawfully in every jurisdiction you call into and for keeping our recording notice active.

Compliance costs. Carrier fees, pass-through surcharges, and penalties assessed against us because of your traffic are your responsibility.

9. AI features

• AI can be wrong. The Services use automated systems, including large language models, that can produce inaccurate, incomplete, or unexpected output. You are responsible for the communications and decisions your account makes.
• Defined scope. The Services perform a defined set of call-handling and booking functions that you configure. They are not a general-purpose assistant and are not equivalent to a trained human employee. Input outside that scope may produce a fallback response or an escalation.
• Known limitations. ResvPro is not liable where the Services: produce incomplete or unsuitable output as a result of your configuration; fail to understand a caller because of ambiguity, accent, background noise, wind, poor connection, or unsupported phrasing; or fail to escalate because the escalation conditions you configured were not triggered.
• Guardrails. The AI is built not to invent policy exceptions or promise unauthorized remedies, to stop a workflow when a safety, age, waiver, certification, or eligibility requirement is not met, and to escalate ambiguous or high-risk interactions to a human. These are safeguards, not guarantees.
• Human escalation. You must maintain a working escalation path — a monitored phone number, inbox, or staffed queue — for interactions the AI hands off.
• No professional advice. Output from the Services is not legal, safety, medical, tax, or insurance advice.
• Model training. We do not use Operator Data to train general-purpose AI models, and our AI vendors are contractually barred from doing so.
• Voice cloning. Where you enable optional voice cloning, you direct us to generate a synthetic voice model from recordings you supply or authorize. You represent and warrant that you have obtained all rights, consents, and authorizations required to use that individual's voice, including any written consent required by biometric privacy law, and that use of the voice and any model derived from it infringes no intellectual property, publicity, personality, or privacy right. You acknowledge that voice data may constitute biometric identifier or biometric information under laws including the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifiers Act, and the Washington biometric privacy statute, and that you are solely responsible for the legal basis, notices, consents, retention schedule, and deletion obligations those laws impose. ResvPro acts only as your processor with respect to voice cloning data and does not assume responsibility for the legality or appropriateness of any cloned voice. Your indemnity in Section 15 covers claims arising from your use of voice cloning.

10. Third-Party Platforms

Integrations require your authorization and are governed by your agreement with that provider. You represent that you have the right to connect the accounts you connect and to share the data those integrations transfer. We are not responsible for Third-Party Platforms, their availability, their data accuracy, or changes they make to their APIs or terms, and a Third-Party Platform's suspension or change may interrupt part of the Services.

11. Data ownership, processing, and confidentiality

• Your data stays yours. As between us, you own Operator Data. You grant us a non-exclusive, worldwide license to host, process, transmit, display, and modify Operator Data solely to provide, secure, and support the Services and as otherwise permitted in these Terms.
• Our role. For Operator Data we act as your processor / service provider and process it only on your documented instructions. Our Privacy Policy and our Data Processing Addendum describe this in detail; the Data Processing Addendum is incorporated into these Terms and controls as to the processing of personal data. A current list of our subprocessors is published at resvpro.com/subprocessors.
• Your representations. You represent that you have provided the notices and obtained the consents required for us to process Operator Data, including End Customer contact, waiver, recording, and messaging data.
• Aggregated data. We may create and use aggregated and de-identified data derived from use of the Services for analytics, benchmarking, and product improvement, provided it does not identify you, your business, or any individual.
• Export and deletion. During your subscription you may export Operator Data through the Services. After termination we make it available for 30 days, then delete or de-identify it on our standard schedule unless law requires retention.
• Confidentiality. Each party will protect the other's non-public information with at least reasonable care and use it only for this agreement. This does not cover information that is public, independently developed, or lawfully received from another source, and does not prevent disclosure required by law with reasonable notice where permitted.
• Security. We maintain commercially reasonable safeguards as described in the Privacy Policy. You are responsible for your own credential hygiene, user access, and endpoint security.

12. Intellectual property and feedback

We and our licensors own the Services, the Site, and all software, models, workflows, templates, documentation, trademarks, and content in them, and all rights not expressly granted are reserved. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during your subscription.

If you send us suggestions or feedback, we may use them without restriction, obligation, or compensation.

13. Support and availability

We provide support by email at support@resvpro.com during U.S. business hours. Unless your Order includes a written service level agreement, the Services are provided without an uptime commitment. We may perform maintenance, and we will try to give advance notice of planned maintenance that we expect to cause meaningful downtime.

14. Disclaimers

THE SERVICES, THE SITE, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the Services will be uninterrupted, error-free, or secure, that AI output will be accurate, that messages or calls will be delivered, or that the Services will meet your requirements or achieve any result. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

15. Limitation of liability and indemnity

Excluded damages. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost bookings, lost data, or business interruption, even if advised of the possibility.

Cap. Each party's total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the fees you paid or owed to ResvPro in the 12 months before the event giving rise to the claim, or (b) US $100. These limits do not apply to your payment obligations, your indemnity obligations, or either party's liability for fraud, willful misconduct, or gross negligence where the law does not permit limitation.

Your indemnity. You will defend, indemnify, and hold harmless ResvPro and its members, officers, and personnel from third-party claims, damages, penalties, fines, and reasonable attorneys' fees arising from: (a) your Operator Data or your instructions; (b) your communications, including any TCPA, CTIA, carrier, state telemarketing, or call-recording claim; (c) your operations, equipment, personnel, or the activities you sell; (d) your breach of these Terms or of applicable law; or (e) your use of a Third-Party Platform.

Our indemnity. We will defend, indemnify, and hold you harmless from third-party claims that the Services as provided by us infringe a U.S. patent, copyright, or trademark, provided you notify us promptly and let us control the defense. If the Services become subject to such a claim, we may modify them, obtain a license, or terminate the affected subscription and refund prepaid unused fees. This is our entire liability for infringement claims.

16. Dispute resolution, arbitration, and class-action waiver

Informal resolution first. Before filing anything, email legal@resvpro.com with a description of the dispute. Both parties will try in good faith to resolve it within 30 days.

Arbitration. If that fails, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Hillsborough County, Florida, before one arbitrator, with judgment enforceable in any court of competent jurisdiction. The Federal Arbitration Act governs this section.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Class-action and jury waiver. Claims must be brought individually. Neither party may bring a class, collective, consolidated, or representative action, and both parties waive any right to a jury trial.

Opt-out. You may opt out of this Section 16 by emailing legal@resvpro.com within 30 days of first accepting these Terms, stating your name, account, and intent to opt out. Opting out does not affect the rest of these Terms.

17. Term, suspension, and termination

These Terms apply from your first use of the Site or Services until terminated. Either party may terminate a subscription at the end of its term by notice before renewal. Either party may terminate for material breach on 30 days' written notice if the breach is not cured; we may suspend immediately under Section 7. We may terminate a free account or trial at any time.

On termination: your right to use the Services ends, accrued fees become due, and Section 11 (export and deletion), 12, 14, 15, 16, and 18 survive.

18. General

• Governing law. Florida law governs these Terms, without regard to conflict-of-law rules. Subject to Section 16, the state and federal courts in Hillsborough County, Florida have exclusive jurisdiction, and both parties consent to that venue.
• Changes. We may update these Terms. Material changes take effect 30 days after we post them and, for account holders, after we email account administrators. Continued use after that date is acceptance. If you object to a material change, your remedy is to terminate before it takes effect.
• Notices. To you: the email on your account or an in-product notice. To us: legal@resvpro.com and ResvPro LLC, 3750 Gunn Highway, Suite 306J, PMB 1165, Tampa, FL 33618.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including weather, natural disaster, carrier or cloud provider outages, labor disputes, war, or government action. Payment obligations are not excused.
• Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets who is not a competitor. We may assign to an affiliate or successor.
• Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
• Severability and waiver. If a provision is unenforceable, it is limited or severed and the rest stands. Failure to enforce a provision is not a waiver.
• Entire agreement. These Terms, the Privacy Policy, the Data Processing Addendum, and your Order are the entire agreement and supersede prior discussions. Any terms in your purchase order or vendor form are rejected. If the documents conflict, the Order controls, then the Data Processing Addendum as to personal data, then these Terms, then the Privacy Policy.
• Publicity. We will not use your name or logo publicly without your consent.
• Export and sanctions. You represent that you are not located in, or acting on behalf of anyone in, a sanctioned country or on a restricted-party list.

19. Contact

ResvPro LLC
3750 Gunn Highway, Suite 306J, PMB 1165
Tampa, FL 33618
Legal: legal@resvpro.com
Support: support@resvpro.com
Privacy: privacy@resvpro.com